ReSolve Case Studies

A Global Services Company Implements a Vendor-Managed Inventory Program to Minimize Risks and Maximize Profits (1.45 MB) A global electronic services repair organization was losing millions of dollars each year due to an inefficient spare parts management system that resulted in an enormous amount of excess parts. Through a customized vendor-owned and vendor-managed inventory partnership with ReSolve, the organization is now able to depend on “just in time” parts without facing the risk of exposure to material costs and wasted surplus.

Service Spares Management Program Exceeds OEM’s Expectations (1.88 MB) ReSolve case study profiling an OEM that was experiencing significant and costly disconnects between its actual service parts inventory and day-to-day part demands. ReSolve implemented a customized service parts management program for the OEM, helping it to reduce the size of its overall service inventory, eliminate extra costs, and improve customer performance metrics.

Consumer Electronic Retail Chain Finds Product Returns Solution that Saves Millions (914.4 KB) Consumer electronics retailers have a complex product returns process that focuses on keeping warranty satisfaction rates high. Common PRM inefficiencies can result in added costs from operational delays, surplus service parts inventory, warranty claim deferment, and the destruction of perfectly good returned parts. Read how a national electronics retailer saved time, resources, and materials – all while adding revenue back to the company’s bottom line.

MSO Tunes in Set-Top Box Returns Management Program (2.01 MB) A national multiple system operator (MSO) was looking for a more cost-effective way to manage its high volume of returned DVRs. With a concern for overages in staff hours, and the need for proper testing, data erasure, and compliant disposal, it was too much for the MSO to handle on its own. With the help of ReSolve, the company was able to tune in an intelligently run product returns program.